Everything your loyalty team does, in one dashboard.
Find a member, fix a balance, launch a campaign, check what the programme owes and connect a new system. The dashboard runs on your own domain, and each person on your team sees only what their permissions allow.
Four screens your team lives in.
Real screens from the dashboard, with your brand’s data.
The programme at a glance
Members, outstanding points, and what was earned and redeemed in the last 30 days, with members by tier and the newest sign-ups.
Answer any customer in a minute
Scan or type a card number, phone or email. See balance, history and linked IDs, and fix points with a preview of what a purchase earns.
Promotions on a schedule
Every campaign with its rate, dates and audience. Filter by status, tier or segment, and pause one from the list.
Reports finance can use
Points over time, liability per tier, top members and offers, and the points about to expire, ready to export.
Loyalty teams shouldn’t need a developer to answer a customer.
A customer calls about missing points. Marketing wants a weekend promotion. Finance wants the liability number by Friday. When the only way to do any of this is a database query, the programme slows down. The dashboard puts every one of those jobs in front of the people who own them.
- Home at a glanceTotal members, outstanding points, and points earned and redeemed over the last 30 days. Below that, members by tier and the newest members.
- Member lookup in one fieldSearch by card barcode, email, phone, member ID or the ID your till or shop uses. The profile shows balance, lifetime and pending points, tier progress, tags, segments, memberships and linked IDs.
- Fix points with a paper trailAward, deduct, adjust or reverse points from the member page, with a live preview of what a purchase earns. Every change needs a source or a note and appears in the member’s activity log with who made it.
- See what the customer sees“View as member” opens the member’s balance, offers and history exactly as your app shows them, so support can answer without guessing.
- Merge and anonymise safelyMerge up to 25 duplicate profiles into one, or anonymise a member on request. Both sit in a separate danger zone, and anonymising requires typing a confirmation.
- Campaigns and offersSchedule a campaign with its own earning rate, dates, priority and target tiers or segments, and pause it from the list. Create bonus-point, multiplier, voucher and coupon offers with total and per-member limits.
- Test a rule before it goes liveThe rule evaluator checks any eligibility rule against a real member and purchase amount and shows pass or fail.
- Tiers, segments and membershipsSet tier thresholds and earning rates. Build segments and assign members by hand or by CSV. Edit membership price ladders, grant rules, duration and badge colours, and block a member from a membership with a reason.
- Reports and exportsSix reports: points over time, tier distribution, top members, top offers, recent members and points about to expire. Export members, transactions or issued offers to CSV with filters.
- Bulk imports with row-level resultsUpload members or membership holders by CSV. The import runs in the background and lists created, skipped and failed rows with the reason for each.
- Integrations without a ticketCreate API keys for each system with exactly the permissions it needs. Register webhooks, see failed deliveries, replay them and roll a signing secret.
- Your team, your permissionsInvite colleagues by email. Give each one only the access they need: read members, write points, manage campaigns, manage admins and more. The menu hides what they can’t use.
A support call, start to finish.
- 01FindType the phone number the customer gives you.
- 02CheckOpen the transaction history and see the order that earned nothing.
- 03CorrectAward the points against that order reference. A retry can’t double it.
- 04ConfirmView as member to see the balance the customer now sees in the app.
The menu.
- Dashboard
- Operations: Members, View as member, Offers, Campaigns
- Segmentation: Segments, Memberships, Tags, Tiers
- Insights: Reports, Exports, Rule evaluator
- Integrations: Webhooks
- Team: Admins, API keys
The dashboard is a client of the same public API your systems use, so anything the dashboard can do your systems can do too. Changes require a signed-in session on your domain, and requests from other sites are refused.
1Sign-in email + password, invite by email2Session per-brand domain, AWS Cognito3Permissions admin · members:read · members:write4 points:write · tiers:admin5 segments:read · segments:admin6 campaigns:read · campaigns:admin7 program:read · admins:read · admins:write
Who it helps.
- Customer supportAnswer “where are my points” in under a minute.
- MarketingLaunch, pause and measure promotions on their own.
- FinanceOutstanding points and exports without asking IT.
- ITKeys, webhooks and access in one place, with an audit trail.
At a glance.
- Hosting
- Your own domain, per brand
- Sign-in
- Email invitation, password, password reset
- Access control
- 12 permissions, assigned per person
- Lists
- Filters, sorting, CSV download, bulk delete
- Audit
- Activity log on every member
- Language
- English
Admin dashboard questions.
Yes. Give them read access to members and nothing else, and the rest of the menu disappears.
Not yet. Programme settings and card branding are set during onboarding and through the API.
The dashboard is in English today.
See it with your own programme.
Tell us about your members, your tills and your shop, and we’ll show you where Vendor Loyalty fits.
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