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Status

System status.

Live status for every Vendor service, ongoing incidents, scheduled maintenance, and 90-day uptime.

All systems operational

As of

  • Central Admin APIOperational
  • Tenant Admin APIOperational
  • Storefront APIOperational
  • Public / Status APIOperational
  • Edge & Load BalancerOperational
  • API Gateway KeysOperational
  • Central Admin DashboardOperational
  • Tenant Admin DashboardsOperational
  • Tenant StorefrontsOperational
  • Marketing WebsiteOperational
  • Public Status PageOperational
  • Sign-in & Token IssuanceOperational
  • Cognito - Central Admin PoolOperational
  • Cognito - Tenant PoolsOperational
  • Custom Domains & RoutingOperational
  • Product CatalogOperational
  • Search & DiscoveryOperational
  • Cart & CheckoutOperational
  • Pricing, Tax & ShippingOperational
  • Coupons, Discounts & VouchersOperational
  • Orders & FulfilmentOperational
  • Stock / InventoryOperational
  • Customer Accounts & LoyaltyOperational
  • Billing & InvoicingOperational
  • Payment ProcessingOperational
  • Card Gateway - CPAY KBMKOperational
  • Subscriptions & PlansOperational
  • Credits & WalletOperational
  • Self-Service Signup & CheckoutOperational
  • Content / CMSOperational
  • Forms & Lead CaptureOperational
  • Media LibraryOperational
  • AI AssistantOperational
  • Bulk ImportOperational
  • ERP SyncOperational
  • Transactional EmailOperational
  • Email Domain VerificationOperational
  • Webhooks & Outbox DispatchOperational
  • NotificationsOperational
  • Orders Queue & WorkerOperational
  • Search Indexing Queue & WorkerOperational
  • Imports Queue & WorkerOperational
  • Provisioning Queue & WorkerOperational
  • Email Dispatch QueueOperational
  • Dead Letter QueueOperational
  • Scheduler / CronOperational
  • Tenant Provisioning RunsOperational
  • Primary DatabaseOperational
  • Tenant DatabasesOperational
  • CacheOperational
  • Search ClusterOperational
  • Object StorageOperational
  • BackupsOperational
  • CDNOperational
  • Application FleetOperational
  • Auto-ScalingOperational
  • Secrets ManagerOperational
  • CloudWatch Monitoring & AlarmsOperational
  • Deployment PipelineOperational

Incident history.

MinorResolved

Security update to platform runtime

  1. Resolved

    The security update has been fully rolled out and the platform has been running normally on the patched runtime. This incident is resolved. No action is needed from merchants.

  2. Monitoring

    The patched runtime has been deployed to production and all services are running the updated version. We are monitoring the platform to confirm everything is operating normally. No action is needed from merchants.

  3. Identified

    Deployment of the patched runtime to production is in progress. Servers are being replaced one at a time, so services remain available; you may notice a few seconds of slower responses. We will post an update once the rollout is complete.

  4. Identified

    The patched runtime has been prepared and is going through final checks before rollout. Deployment to production will follow shortly. Services remain fully available. We will post another update once the rollout is complete.

  5. Identified

    A security update for the server runtime that powers our platform APIs has been published. We have identified the affected services and are rolling out the patched version. No action is needed from merchants. Stores, checkout and dashboards stay available; you may see a few seconds of slower responses while servers restart. We'll post an update once the rollout is complete.

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