Can customers pay for a membership?

Not today. Memberships are earned or granted, not sold.

Do memberships drop automatically?

Only when their duration ends. Automatic granting adds, it never removes.

Memberships & tiers

Status that customers earn, and prices that reward it.

Tiers give your best customers a higher earning rate. Memberships go further: a Platinum or Club badge that changes the price they pay, granted automatically when they qualify.

Talk to us How it works

Customers notice when status means nothing.

A gold badge that changes nothing at checkout is just decoration. The rules behind status are also where programmes break: who qualifies, when they drop, and what they get. Those rules should live in one place and apply the same everywhere.

As many tiers as you wantName them, order them and give each its own earning rate and threshold. Tiers can carry a list of benefits that your app or site displays.
Five ways to qualifyChoose the measure that fits your business: lifetime points, current balance, total spend, spend this calendar year, or spend over the last 12 months. The rolling 12-month option lets members move down as well as up.
Re-evaluated on every changeA member’s tier is checked whenever points are earned, spent, adjusted, reversed or released. No overnight batch, no waiting.
Memberships that change pricesA membership is a named status with its own price rules. Rules are checked in order and the first match wins, for example: items not on sale get 5% off, items already discounted up to 20% get another 5%, deeper sales stay as they are.
Granted automaticallyGrant on a single order above a threshold, on cumulative spend, or only by hand. Choose whether shipping counts, which order statuses qualify and whether the membership lasts forever or a set number of days.
Blocks that stickRevoking a membership is temporary if the customer qualifies again. A block is the lasting “no”: it records a reason, and automatic granting respects it.
Bring existing members acrossUpload a CSV of identifiers with optional expiry dates to give a membership to customers from your old platform. It is safe to re-run and skips anyone blocked.
Your badge, your coloursEach membership has its own badge colours, so the shop, the app and the card all show the same status.

Status that shows up at checkout.

Tiers with their own rates.

Qualify on points or spend, and show members how far they are from the next one.

Member prices from rules.

An ordered price ladder per membership. The first rule that matches sets the price.

How a membership is granted.

01Order completesYour shop reports the order with its total and status.
02Rules checkedThreshold, shipping and status rules are applied to the order or the running total.
03GrantedThe membership is added, with an end date if it has one. A webhook tells your systems.
04Prices applyYour checkout reads the price rules and shows the member price on the next visit.

What your team sees.

Tier list with threshold, earning rate and display order
Membership editor with a price ladder, grant rules, duration and badge colours
A warning when a price ladder has no catch-all rule
Per member: grant, revoke, block with a reason, and where each grant came from
Bulk assign by CSV with assigned, skipped and failed counts
Tier distribution report with members and outstanding points per tier

For developers

GET /program returns tiers, memberships and their price rules with an ETag, so shops can price locally and only refetch when a program.updated webhook says something changed.

request.httpHTTP

1"membership": {
2  "price_rules": [
3    { "on_sale": false, "base": "regular", "multiplier": 0.95 },
4    { "on_sale": true, "max_discount_percent": 20,
5      "base": "sale", "multiplier": 0.95 },
6    { "on_sale": true, "base": "sale", "multiplier": 1 }
7  ],
8  "grant": { "mode": "single_order", "threshold": 30000,
9             "include_shipping": true, "duration_days": null }
10}

Who it helps.

Best customersA status they can see and a price that proves it.
MerchandisingMember pricing as rules, not hundreds of manual price changes.
SupportA clear record of why someone has, or does not have, a status.

At a glance.

Tier metrics: Lifetime points, current balance, total spend, yearly spend, rolling 12-month spend
Grant modes: Single order, cumulative, manual
Duration: Permanent or N days
Price rule fields: On sale or not, discount range, regular or sale base, multiplier 0–1
Webhooks: tier.changed, membership.granted, membership.revoked

Memberships & tiers questions.

Yes. Memberships are independent of tiers and of each other.

See it with your own programme.

Tell us about your members, your tills and your shop, and we’ll show you where Vendor Loyalty fits.

Talk to us Loyalty overview

Ready to get started?

Launch a store yourself, or talk to us about connecting ecommerce to the systems you already run.

Start building Talk to us

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