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vendorLoyalty
Retail

Scan at the till. Spend on the web shop the same afternoon.

Your till, your web shop and your app call the same ledger. Points earned in store are spendable online straight away, and refunds at the counter take back exactly what the order earned.

Talk to usHow it works

Store and online programmes that don’t talk cost you twice.

Customers ask why their store points don’t show online. Staff hand out manual adjustments. Refunds in one channel don’t reverse points from another. One ledger behind every channel removes the problem.

  • Find the member at the counterScan the card, type a phone number or enter an email. All find the same profile.
  • Spend points as paymentQuote what the member’s points are worth, then deduct the chosen amount in points or as a money value. Minimums and per-purchase limits apply automatically.
  • Earn on what was paidSend the paid amount and the right rate is applied, including tier and campaign. Or send points your POS already calculated.
  • Refund at any tillReverse by order reference, fully or in part, whichever channel the order came from.
  • Safe on bad networksIf a till times out and sends again, the second request returns the first answer. No double points, no double deductions.
  • Keep your till IDsStore the customer ID your POS already uses on the member. No re-carding needed.

One ledger behind every till.

Scan, quote, pay.

Find the member, show what their points are worth, earn on the rest.

Safe on bad networks.

A till that sends twice gets the first answer back, not double points.

At the till.

  1. 01IdentifyScan the card or search by phone.
  2. 02QuoteShow the member their balance and what it is worth.
  3. 03DeductSpend the points the member chose, keyed to the receipt.
  4. 04AwardEarn on the amount paid. The member’s tier is re-checked.

What your team sees.

  • Every till transaction on the member’s history, labelled with its source
  • Manual award, deduct and reverse for head-office corrections
  • Exports of transactions by type and date for store reconciliation
For developers

POS integration is server to server: your POS back office calls the API over HTTPS. Bebe Home runs this flow across its web shop and stores.

request.httpHTTP
1POST /api/v1/redemption/quote   { "member": "2000004812294", "points": 500 }
2POST /api/v1/points/deduct       Idempotency-Key: ord-58114-r
3POST /api/v1/points/award        Idempotency-Key: ord-58114-e
4POST /api/v1/points/reverse      { "source_ref": "ord-58114", "points": 30 }

Who it helps.

  • CustomersOne programme, whichever door they come through.
  • Store staffFewer “where are my points” conversations.
  • OperationsRefunds that clean up after themselves.

At a glance.

Lookup
Barcode, phone, email, member ID, POS ID
Redeem by
Points or money value
Refunds
Full or partial, by order reference
Connection
HTTPS from your POS back office

Retail questions.

No. Tills need a connection to the API to earn or redeem.

Related.

Customer profilesOne identity across every channel.Read morePointsEarn, redeem and expire, exactly once.Read moreIntegrationsAny POS or shop that speaks HTTPS.Read more

See it with your own programme.

Tell us about your members, your tills and your shop, and we’ll show you where Vendor Loyalty fits.

Talk to usLoyalty overview

Ready to get started?

Launch a store yourself, or talk to us about connecting ecommerce to the systems you already run.

Start buildingTalk to us

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    Everything you need to launch, manage and grow an online store. From €39/month.

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