Things to read, watch, and use.
Whitepapers, templates, and field reports from the Vendor team and the merchants we work with. Most are free; a few ask for an email.
Where to start.
Whitepapers
8Long-form deep dives — replatforming guides, the B2B playbook, payments and PCI-DSS explainers. PDFs you can hand to a procurement team.
Templates
15Free spreadsheets, runbooks, and policy templates across migration, launch, operations, merchandising, and finance — the internal templates we use, cleaned up and made public.
Blog
6Engineering, analytics, and operations writing — patterns we ship and lessons we wish we'd learned sooner.
Customer stories
6Written case studies — what changed, what it took, what the team learned.
Help Center
15Documentation, troubleshooting, and how-tos for every Vendor feature.
Webinars
SoonLive sessions with the Vendor team and merchants. The first sessions are being scheduled now — coming soon.
Worth your time.
Whitepaper
The 2026 replatforming guide
A practical guide to scoping, sequencing, and surviving a commerce replatform — with data-mapping templates and a cutover runbook.
Blog
Five Stripe checkout mistakes we see in every audit
The recurring checkout and payments errors we find when we audit storefronts — and the fixes that recover conversion.
Template
Support SLA template
The support SLA our operations-minded merchants reuse with their own teams and vendors. Part of the free templates library.
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