Skip to content
ReleaseVendor 2.0 is here. Explore the New Tiers now.
vendor
Art. 20 — Right to data portability

Receive a portable copy of your data.

Get your personal data in a structured, machine-readable format — and, where technically feasible, have it transmitted directly to another controller.

Under Article 20 of the GDPR you have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format, and to have it transmitted to another controller where this is technically feasible.

What this right covers

  • Personal data you actively provided to us (e.g. profile, orders, preferences).
  • Processing based on consent or contract — not data we processed under other legal bases.
  • Data is delivered in JSON or CSV — structured, commonly used, machine-readable.
  • Where feasible, we can transmit the export directly to another platform.
Identity

We need to verify your identity before we can act on this request.

Export details
Which categories should we export?
Delivery method
Acknowledgments

What happens next

  1. 01

    Acknowledgment

    We confirm receipt within 5 business days.

  2. 02

    Identity verification

    We match the request to your account and verify identity.

  3. 03

    Export preparation

    We prepare the export in your chosen format. For direct transmission we coordinate with the destination controller's technical contact.

  4. 04

    Delivery

    Within 30 days we deliver the export by secure download link, or confirm transmission to the destination controller. The link expires after 14 days.

Legal basis & retention

We process the personal data in this request only to meet our obligations under Articles 12 and 20 of the GDPR. We keep a record of the request for 24 months in our compliance log; identity-verification material is deleted within 30 days of closing the request.

Questions about this request?

Reach our Data Protection Officer — typically replies within 2 business days.

Contact DPO