One commerce backend for every channel you sell on.
Storefront, POS, marketplaces, dark stores, partner portals — one catalog, one inventory truth, one order pipeline. Vendor was built to handle commerce across channels, not to bolt POS onto a DTC platform.
Talk to a Vendor expert who has onboarded operations like yours.
Talk to omnichannel teamWhy omnichannel splinters so often.
[Placeholder] Most retailers run two or three commerce systems by accident. The DTC platform handles the website. A separate POS handles in-store. Marketplaces sync through a third tool. Returns from one channel can't reverse to another. Inventory counts diverge. Customer data lives in four CRMs. The Friday-night sync job is everyone's least favorite cron job.
- Inventory counts that diverge between web, POS, and marketplaces
- Returns that can only be processed at the channel of purchase
- Customer profiles split across DTC and POS systems
- Promotions that don't apply consistently across channels
- BOPIS / ship-from-store stuck in a partner integration
What Vendor does for omnichannel operations.
One backend for every channel — built that way from day one.
Unified inventory ledger
Every channel reads the same inventory truth. Reservations are first-class — picking up at a store decrements the same ledger as a web order.
Native POS
POS app for iPad and Android, online + offline modes, with the same product, customer, and price logic as web.
BOPIS / ship-from-store
Buy-online-pick-up-in-store, ship-from-store, return-anywhere — all routing decisions made on a single ATP graph.
Marketplace integrations
Native Amazon, eBay, Bol.com, Allegro. Listings synced from one catalog. Orders, returns, and inventory reconciled.
Cross-channel customer profile
One customer record across web, store, and marketplace. Loyalty, returns, and segmentation work uniformly.
Cross-channel promotions
Promotion rules engine that honors the same logic across web, POS, and marketplace orders. No "channel exclusions".
What omnichannel customers see.
Inventory accuracy
99.6%
Across all channels
BOPIS share
23%
Of digital orders
Cross-channel returns
Fully enabled
Any-channel reversal
Avg. onboarding
14 weeks
Including POS migration
Omnichannel teams running on Vendor.
[Placeholder] Adriatic Grocer
18 dark stores + web on one tenant. Picks for both backed by a single ATP graph.
18 dark stores · 1 tenant
[Placeholder] Studio Knit
Web + 6 retail boutiques + 3 marketplaces, unified. Inventory accuracy went from 86% to 99.4%.
+13.4pt inventory accuracy
[Placeholder] Coast Outdoor
Replatformed POS + web onto Vendor in 12 weeks. Returns now accepted at any channel.
Any-channel returns live
Omnichannel team questions.
Do you replace our POS?
[Placeholder] We can — most customers consolidate onto our native POS. If you want to keep a specialized POS (e.g. Lightspeed, Square), we integrate two-way: catalog, prices, inventory, customers, and orders.
How does BOPIS reservation work?
[Placeholder] When a buyer picks BOPIS at checkout, we reserve at the chosen store from the same ledger. Reservations have an expiry window; expired reservations release back to ATP automatically.
What about marketplace order management?
[Placeholder] Marketplace orders flow into the same order pipeline as web orders. Status, returns, refunds — all unified. Reconciliation reports per marketplace included.
Can stores work offline?
[Placeholder] Yes. POS supports offline mode for catalog browse and checkout. Orders queue locally and sync as soon as connectivity returns.