Terms of service

1. The service

Vendor is a multi-tenant commerce platform that lets businesses run online stores — including catalog, storefront, checkout, payments, orders, and reporting — provided on a subscription basis. These terms cover the platform and our marketing site at vendor.com.mk.

Some matters are governed by separate agreements that sit alongside these terms: our Data Processing Agreement (how we handle personal data on your behalf), our Service Level Agreement (availability commitments), and, for larger engagements, a Master Services Agreement. Where a signed agreement with you conflicts with these terms, that agreement prevails.

The service is provided by:

• Друштво за програмирање, веб дизајн и трговија ВЕНДОР ДООЕЛ увоз-извоз Скопје (Vendor DOOEL Skopje), a single-member limited liability company.
• Registered office: Jadranska Magistrala 47b, 1000 Skopje, North Macedonia.
• Company registration number (ЕМБС): 7529210; Tax number (ЕДБ): MK4044021519199.
• Contact: vendor.com.mk/contact.

2. Your account

You create an account through our self-service signup, where we collect your store and contact details and your selected plan. Authentication is provided through AWS Cognito; after your store is provisioned we email you a secure sign-in link and administrator code. We do not collect a password during signup.

You are responsible for keeping your credentials and administrator code confidential, for all activity under your account, and for the actions of any authorized users you invite. You must enable available security features (such as multi-factor authentication) where appropriate and notify us promptly of any suspected unauthorized access. You are responsible for the accuracy of the information you provide and for keeping it up to date.

3. Acceptable use

You agree not to use the service for any of the following, and to ensure your authorized users and your own customers' use complies as well:

If you breach this section, we may warn you, suspend affected features or the account, or terminate for cause, depending on severity and risk to the platform and other customers.

• Uploading or selling illegal, infringing, or fraudulent content or goods.
• Distributing malware, or attempting to gain unauthorized access to the platform or other tenants.
• Probing, scanning, or testing the security of the service except under our published disclosure program at vendor.com.mk/security/disclosure.
• Overloading or abusing platform resources, or interfering with other customers' use of the service.
• Using the service to send unlawful, deceptive, or unsolicited communications, or to violate the rights of others.

4. Fees and billing

Vendor is offered on paid subscription plans. Plan features and list prices are shown on our Pricing page at vendor.com.mk/pricing, which is the source of truth. Prices are displayed in USD for reference; you are charged in Macedonian denar (MKD), with 18% VAT applied as required by Macedonian law, at the amount shown at checkout.

Your subscription is paid before your store is provisioned: you select a plan and complete payment, and we create your store once payment succeeds. Subscription payments are processed by our payment provider, Halkbank NestPay, on a secure 3-D Secure page; we do not store your full card details.

Subscriptions renew automatically for successive billing periods (monthly or yearly, as selected) at the then-current price until cancelled. You can change plans or switch between monthly and yearly billing at any time, with changes prorated on your next invoice. If a payment fails, we may retry, suspend the service after a grace period, and ultimately terminate for non-payment. Except where required by law, fees already paid are non-refundable for partial billing periods; statutory rights that cannot be waived are unaffected.

5. Customer data

You own the data you and your shoppers route through Vendor. As between you and us, you are the controller of that data and we process it as your processor under our Data Processing Agreement, solely to provide the service and as you instruct.

You are responsible for ensuring you have the right to collect and send that data to Vendor, for the lawfulness of your own processing, and for your relationship with your shoppers (including your own privacy notices and any consents required). You must not send us special-category data except as expressly supported by the service.

6. Intellectual property

We retain all rights in the Vendor platform, software, SDKs, and brand. You retain all rights in your own content and data. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription, and you grant us the limited rights needed to host, process, and display your content in order to operate the service for you.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free right to use them to improve the service, without obligation to you.

7. Warranties and disclaimers

We will provide the service with reasonable skill and care and in line with our Service Level Agreement, and we will provide it lawfully. Except for those commitments, and to the maximum extent permitted by law, the service is provided 'as is' and 'as available', and we disclaim all other warranties, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted or error-free beyond the commitments in the Service Level Agreement, or that it will meet requirements we have not expressly agreed.

8. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to the service.

Each party's total aggregate liability arising out of or relating to these terms is limited to the fees you paid to us for the service in the twelve months before the event giving rise to the claim. These limits do not apply to liability that cannot be limited under applicable law, to either party's liability for death or personal injury caused by negligence, fraud or willful misconduct, to your payment obligations, or to a party's indemnification obligations.

9. Term and termination

These terms apply for as long as you use the service. Your subscription runs for the billing period you select and renews automatically until cancelled. You may cancel at any time, effective at the end of the current paid period.

Either party may terminate for material breach that is not cured within a reasonable notice period, and we may suspend or terminate for non-payment or for serious breaches of the acceptable-use section. After termination we keep your store data in a recoverable state for 30 days so you can export it, after which it is deleted from active systems and removed from backups in the ordinary backup cycle. Sections that by their nature should survive termination (such as fees owed, customer-data ownership, intellectual property, disclaimers, and limitation of liability) continue to apply.

10. Governing law and disputes

These terms are governed by the laws of the Republic of North Macedonia, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the competent courts in Skopje, North Macedonia, for any dispute arising out of or relating to these terms or the service.

Mandatory consumer-protection rights, where they apply, are not affected by this section.